Terms & Conditions

Standard Terms and conditions – October 2020


Payment Terms – your order will only be processed once full payment has been received. Payment can be made in any one of the following ways: (GBP only)

  • Credit Card (Mastercard/Visa)
  • Debit Card (Delta/Visa debit card / Electron)
  • Apple Pay
  • Depositing money directly into Nenette Chocolates Limited’s GBP account

Please note that as part of our Fraud Prevention Measures, all payments by credit or debit card are subjected to stringent security checks including address and postcode verification. Any transactions where one or more of these checks are failed may be rejected by our Payment Services Provider.

For your added protection, we do not store your card details.

Prices & VAT

All prices are quoted net of VAT and may be subject to alteration at any time and without prior notification. Prices are correct at time of going to press, errors and omissions excepted. Please note that we will always endeavour to maintain up-to-date prices on our website.

Stock Availability & Delivery Options

Order by 18.00 GMT and we’ll deliver your order in 3-5 working days. Please note an extra day is required for deliveries to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.

Delivery costs will vary and are based on distance and the size of the parcel and with a minimum charge of £5 per package. Where orders are placed before 12 noon, next day delivery may be available at a minimum charge of £9 subject also to stock availability.

Deliveries will be made using Royal Mail or My Hermes for larger packages

Additional Information

Shelf Life

Chocolates have a specified shelf life from the date of manufacture. It is recommended, for optimal flavour for fresh cream truffles, that these are consumed within 6 weeks of receipt.


Nenette Chocolates shall not be liable to the customer for any consequential loss of any kind howsoever caused. Nenette Chocolate holds public liability and product liability insurance. For further information please contact us.

Corporate Responsibility

Packaging and the associated waste are both potential major contributors to our environmental impact. Recognising this, we have taken a number of steps to reduce the amount of packaging we produce, create packaging which is functional and attractive and recycle as much or our waste as possible.

All cardboard and paper products are widely recycled. All tins and glass are widely recycled. We use PET and HIPs for our plastic packaging, PET is widely recycled, HIPs is also recyclable but some locations lack facilities to recycle it. Open-cell black padding found in some of our boxed chocolates is recyclable.

We are a dynamic growing company, and we continually strive to minimise our impact on the environment.

Facebook Competition(s)

As part of our marketing, we will sometimes run competitions through Facebook. We hereby state that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.

In order to enter, you must simply like and comment on the post on our timeline.

We will not ask you to share or tag friends, or upload a profile image in the competition as a means of entry.

You must be over the age of 16 and reside in mainland UK.

We will aim to deliver your prize within 3-5 working days. Delivery is only to Mainland UK via Royal Mail.

Once the competition deadline has closed, we will choose one winner at random and notify them on our Facebook page. We shall then contact them to arrange delivery.

Please ensure and let us know if you as the competition winner or its recipient have any allergies. For allergy advice and allergens, see our product ranges page where the ingredients are listed in bold.

Nut free (unless otherwise stated) but produced in a kitchen that also handles nuts. Store in a cool dry place – do not refrigerate.